These questions only relate to registered users. General questions are publicly visible from the home page. Here you can ask us anything. Use the search box above to find the question you need answers. Just click on the question and the answer will appear. Click again and it disappears. Or you can click on the "Show all" bar below to display all answers.Feel free to submit new topics using the Submit Question link.
Q: Are Guests allowed to check-in early?
Cleaning rooms, condos, homes and resorts between Guests is a big job. It can take many hours to make a place spic and span. It isn't always possible to start the cleaning process on time, so housekeepers need every minute get a unit clean before its scheduled check-in time. Guests who arrive early disrupt the cleaning process. In fact, housekeepers are not allowed to continue cleaning if a Guest arrives early and enters the property.
Q: Are bookings cancellable?
Yes, sometimes - cancellation policies vary by the individual property, season of the year and how far in advance the cancellation request is received. There may be a fee, or a re-sell may be required. Ask when booking. Cancellation policy is written on your Booking Confirmation.
Q: Are linens & towels provided?
We provide quality towels and linens are provided for the number of registered Guests. We'll replace towels each day but you can choose to re-use them to help us save water and resources. For longer stays linens are changed every third day. We also provide all paper products and soap.
Q: Are housekeeper tips mandatory in Vacation Rentals?
Tips for housekeepers at lodging accommodations of all kinds have become the sign of considerate Guests and just plain good manners. Due to their square footage and amenities, housekeeping at Vacation Rentals is back-breaking work. Considerate Guests will leave a tip of five to ten percent of the total rent. Far less than at a restaurant, but housekeepers work far harder.
Q: Are there Rules for Guests?
Yes - to keep owners, neighbors and other guests happy there are guidelines to follow. In general we ask that Guests comport themselves in quiet, safe and unselfish manner and that they treat the property and the area with respect.
Click to See Rules
Q: Are you pet friendly?
Yes and no. Some of our rentals allow one or two dogs. But cats, pigs, birdies, iguanas, insects, snakes, elephants, zebras and any non-dog animals are not allowed. The number of dogs is limited as is their size. There is usually a fee per dog per night. You must ask permission at the time of booking.
Q: Is it possible to arrange a late checkout?
Yes, sometimes - Keep in mind housekeepers need all the time between Guests to prepare the property for arrivals. So late checkouts are not always available. Due to scheduling requirements, there is a charge for late checkouts and it is not possible to confirm this availability until 24 hours in advance of departure.
Q: Why is there a cleaning fee for Vacation Rentals?
Vacation rentals are bigger than hotel rooms and require more effort to clean. Rather than increase the price of every day's rent there is usually an out-cleaning fee. It is also your way of knowing the place will be clean when you arrange.
Q: How do I reserve a vacation rental?
You may call our 1-800-562-8612 number or complete the Inquiry form on our website.
Q: What should I do if I have to cancel my trip?
First, you should notify your vacation rental company. Then call your insurer to request a claim form.
Q: Do I get more room in a Vacation Rental?
Yes of course - the average hotel room is small, but vacation rentals are larger, with kitchens and extra space where you can hang out with your family or friends. Sit in the living room instead of squeezing into the only chair in the room.
Q: Can we bring a trailer or camper to the property?
Unless otherwise specified in your booking confirmation, properties do not allow trailers or campers due to concerns with occupancy and neighbors.
Q: Why should I Rent from You?
There are a bunch of good reasons. We've been around a long time, have quality properties and work diligently to make Guests happy. But the best reason is that we are a unique network where each onsite Manager has a piece of the action. They work overtime to insures you'll have a good experience.
Q: Why are bookings usually non-cancelable.
Unlike hotels, vacation homes are valuable assets held by private parties. To allow Guests to hold dates in advance only to cancel them later, means the owner would miss out on other prospective customers in the meantime. In addition, because most homes are booked in advance last-minute replacements are not always possible. We can, however, offer to re-sell dates for a Guest who made a prior purchase. In that case, some or all of the Guest's funds may be refunded if a replacement Guest is found.
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